S
Sarel

1 reviews | Active since May 2022

13 Sept 2025, 07:56

Unsolicited Communication from AVBOB

I am not a member of AVBOB, nor do I have any products or services with the company. Despite this, AVBOB has somehow obtained my contact number and continues to send me unsolicited marketing messages. I have attempted to opt out by sending "STOP" to the provided unsubscribe number (30212), but this method has proven ineffective. Additionally, I have contacted AVBOB by phone on six separate occasions requesting that my number be removed from their marketing list, yet the issue persists. While I understand the role of advertising and marketing, the repeated and unwanted communication has become intrusive and frustrating. As a result, I have developed a strong aversion to the brand. Should I ever require funeral-related services, I would actively avoid AVBOB due to this experience.

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply15 Sept 2025, 07:57
Official
Dear SN,

We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team