************ Avbob representatives and managers

I'm highly disturbed and disappointed with the service of Avbob Durban. An Avbob rep came to my workplace back in March 2019, presented us with the policies and I decided I would take the funeral policy. But two months later when checking my salary advice I noticed that I had two debit orders for two different policies instead of one. Called the rep and she promised to sort it out. Moths later the problem was still not resolved. I kept calling and texting the lady but to no avail. Finally I decided to go to the offices in Durban (Machel Street) and explained my problem and was directed to the rep's manager who during our meeting confessed to being aware of this problem but said she had thought that the rep had sorted it out. She promised that the matter will be dealt with. Still I waited and waited and nothing. I kept calling the manager who in turned stopped taking my calls. Then in December I went back to the offices and this time I wanted to see the area manager whom after i explained the story assured me that this will be dealt with but up to date my problem is still not solved. It very sad that such a well known company is treating its clients in this manner, I have to now run around being passed from one person to the next and being made to feel.like a fool. It's very unfair!