Unsatisfied customer

I am soooo frustrated I don't want to lie. A lady by Vernessa Spuyt contacted me after my first review and told me that she will be assisting me with my claim little did I know that it was only for that day submitted everything that was required of me, I have been trying to call her, email her as well to find out the progress of my claim since the funeral is tomorrow, same thing is happening calls rings unanswered as well as my e-mail. Tried to call the call center who transferred me to a line that is just ringing until it goes engaged. I just wanted to find out if all is in order and what is the next step.