1 reviews | Active since Jan 2011
Unsatisfactory service
I suddenly lost my dad on the 17th of August 2024. He was kept at a mortuary in Avbob Vryheid as he had a funeral policy with them.
He was buried in the 24th of August. To the family's disappointment and dissatisfaction when they went to fetch him on the 23rd it was as if he was never kept at a mortuary due to the state he was found in. We were very disappointed and couldn't get an opportunity to see him for the last time due to the state he was in. He wouldn't even be taken to the tent where all people who were there to bid farewell to him were seated.
I would like to know from Avbob Vryheid if their mortuary is working properly and why do we have to pay them to keep the body if we would receive it in that state?
I'm still crying and couldn't find closure after not being allowed to see my dad for the last time. I'm bleeding, in fact the whole family is shattered.
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB funeral services. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team