MM
Mivuyo M

1 reviews | Active since Jul 2026

14 Sept 2026, 10:34

Unresolved stop-order debits for my deceased uncle under Policy AL***A2

I claimed for my late uncle in July this year. After initial delays due to AVBOB's system issues and manual processing, the claim was finally paid out. However, AVBOB has continuously debited premiums for my deceased uncle via salary stop order for July, August, and September.I have called their consultants multiple times, only to be given empty promises that the claims department will be notified. Absolutely nothing has been done. I cannot cancel the stop order at my HR office because my father is still covered under this policy, and I cannot risk his policy lapsing. It is completely unacceptable to continue charging premiums for a deceased individual months after the claim has been settled. AVBOB needs to refund my money, stop these ******* deductions, and ensure my father's portion of the policy is safe.

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply15 Sept 2026, 09:00
Official
Dear MM,

We truly regret to hear about your recent experience with AVBOB policy . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team