Unresolved Claim and Failure to Provide Promised Solution.

Dear AVBOB,

I am writing to formally express my disappointment and frustration regarding the handling of my late father’s claim.

It has now been two months since my father passed away, and we have still not received any payout or a satisfactory resolution from AVBOB. I understand that there may be additional procedures involved because my father passed away in another country, but the way this matter has been handled has been extremely disappointing.

I was specifically promised that AVBOB would come back to me with a solution by 17 August 2026. However, that date has passed, and to date I have received no solution, meaningful update, or explanation regarding the delay.

This has been a very difficult time for my family, and instead of receiving the support and assistance we were promised, we have been left waiting without clear communication. I find this service extremely unfair and unacceptable, particularly during such a difficult period.

I would like AVBOB to urgently provide me with:

A clear explanation for the delay in processing the claim. An update on the current status of the claim. The reason why the promised solution by 17 August 2026 was not provided. A clear and realistic timeframe for when this matter will be resolved and the payout made.

I expect this complaint to be taken seriously and escalated to the appropriate department or senior manager if necessary. I would appreciate a written response as soon as possible.

I hope AVBOB will take responsibility for this matter and provide my family with the assistance and resolution that was promised.

Kind regards, Thembi Sharon Mhlanga AL***X***9