Unprofessionalism

On 18 January 2021 I received and sms that my stop order has been cancelled. I then called Avbob 19 Jan 2021 to get clarity since my pay slip for Nov, Dec, Jan reflects that avbob was paid. the lady who was on the other line said the relevant department will give me a call me back but never did.

on 25 Jan I then called to make a follow up on the matter but the lady named Iris hang up the phone on me. I then called again and the lady who was suppose to assist told me she will call me back with feedback if the relevant department gives her feedback. she further indicated that if i do not hear from her I must note that she too did not receive feedback. till today no feedback from Avbob

I then went to Avbob in marabastaard but I was told they can not assist and referred me to Avbob in Pretoria CBD were again was promised that they will to get back to me by 27 January 2021 and to date i am still puzzled about the status of my account

should the unfortunate event happen where will that leave me, i might be told that i was not paying yet forgetting that I took several steps to get to the bottom of this. I would hate to terminate my account with Avbob but my back is being pushed against the wall. I find this very unprofessional