Unprofessional Call Centre Agents

Yesterday 03/08/2023 I called AVBOB to enquire about my premiums, I spoke to a lady by the name of Ofense at 12:20 pm , whom I asked to double check how much my premium dept was and she even calculated together with me. I requested that the premium be deducted today 04/08/2023 and she assured me that the premium will go off today as I requested.

This morning I called AVBOB to check if the arrangement I have made with Ofense was successful, and I was told that she did not made an arrangement of that sort, and when I requested to speak with her I was told she was busy. After a long hold on the line I was told that she is still busy. I then requested to speak with the manager and that's when I was told to hold as she was ready to speak with me.

I am very disappointed at the level of unprofessional showed to me as a client and the amount of time I have to hold on the line , just to fix this. I really need their superior to help me in this matter.