Unprofessional behavior

Dear sir/madam

I am a policy holder at avbob and it is with a great sadness to write this email to you. On the 8th of November 2020 my brother Mr GC Motlokwa past on and I started making funeral arrangements with Pretoria north branch of which it was later on transferred to Lephalale branch. My brother was laid to rest on the 14th November 2020 in Lephalale Limpopo at sefitlhogo village. The arrangements that I made at Pretoria north were never met and I was totally disappointed as only one member were send to do the burial of which members of the mourning family had to go and help him at the graveyard. And also ordered fresh flowers of both casket and grave side for decor, but those of grave side were never delivered. I am so depressed and frustrated by your doings by not meeting your promises and now I was told I was over charged while I am heart broken because I lost someone I dearly love. I am really thinking of quitting avbob and taking the matter up.

Regards Mr DN Motlokwa Cell: ***