UNPAID FUNERAL COVER

I took a funeral cover for my late uncle in October 2014 he passed away in June 2015. When I claimed I was told that he is not covered because the deduction was going through stop order. First of all, I know that and have been told that a waiting period is 6-month, secondly, we never agreed on stop order payments with the consultant also, payments were going through every month. The policy number AL ********** X1 you can use it check. I tried to fight it but I failed they stated the above reasons for the non-payment. Please help me.