Unpaid funeral claim

<p>I made a claim for my aunt that i had covered on my funeral policy. i was advised that the claim would be paid within 48 working hours. i claimed on thursday 9 February 2017. its Tuesday 14 February 2017 and i only received a sms today saying that my claim was been processed the funeral took place on 11 February i had to take out a loan dispite having a funeral policy at avbob. This is really sad no one should be placed under so much burden when they pay every month without default. i was advised that the head ofice only received my application on 13 February 2017, i dont understand how i get affected just because the consultant handed the form in late, that should not be my problem, i expect my claim to be processed immediately and get whats due to me within 48hours. </p> <p> </p> <p>We still buried my aunt using AVBOB pietermaritzburg and we were charged R3800 for a family car that could barely make it up a steep heel that had no aircon and looked really worn down, for that price i expected to be tranported with a more classy looking vehicle, i honesty could have gotten a better deal for a family car elsewhere and we paid over R400 for a photo and frame that looked like it was at the most R100. im really not satisfied with AVBOB services and honestly this is really staining my perception of AVBOB</p>