Unpaid claim

My name is Angel Dladla and I'm extremely disappointed with the service rendered by Avbob, firstly the claim form is too long and ask the questions which are on the required documents, secondly I did a claim on the 16 July 2022 of my stillborn baby but till today I haven't received even a sms with the update of my claim. I took this policy in 2016 and it my first time doing a claim but I am very surprised with the service. This is not mutual good people try to change