MF
Michael F
1 reviews | Active since May 2018
27 Feb 2019, 09:20
******** TRANSACTION DEBITED FROM MY ACCOUNT AFTER POLICY CLOSE.
Hi there,
On the 22nd Jan'19 I sent a request to Clientcare email to have my policy Cancelled. After not getting a reply to my email, i contacted the call centre the beginning of Feb'19 to cancel my policy: AL ********** X6
It was confirmed to me that the policy was cancelled and no further funds will be debited from my account.
What a Surprise I got this morning when an SMS came though from my bank to advise me that a debit order went off my Acc from you guys. This ******** TRANSACTION has now caused my Acc to go into OVERDRAFT.
I DEMAND MY MONEY BACK TO ME, AS I AM NOW OUT OF POCKET BECAUSE OF YOU GUYS.
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Replies (2)
AVBOB Mutual Assurance Society's replyOfficial
28 Feb 2019, 14:48Hello Michael Fourie,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply28 Feb 2019, 14:48
Official
Hello Michael Fourie,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
MF
Michael F's updateReviewer Update
14 Mar 2019, 14:54Thank you so much for responding to my compliant and reviewing my case.
I was updated today of the outcome of my complaint, and am happy to say that the funds are to be refunded back to me, thank you Avbob much appreciated.
MF
Michael F's update14 Mar 2019, 14:54
Reviewer Update
Thank you so much for responding to my compliant and reviewing my case.
I was updated today of the outcome of my complaint, and am happy to say that the funds are to be refunded back to me, thank you Avbob much appreciated.