HvdM
Henriette van der Merwe

1 reviews | Active since Dec 2019

23 Jun 2020, 14:13

Unhelpful and unsafe

I wanted to settle the account for my father's funeral at AVBOB White River, Mpumalanga with a debit card. The two members of staff present at the office were not wearing masks when I entered and did not attempt to rectify this throughout my visit. They could not assist me to pay for their services as they did not have a working paypoint machine. No indication could be given about the possible availability of a machine in the next few days after my visit.

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply25 Jun 2020, 08:05
Official
Dear Henriette M,

We thank you for making us aware of your complaint. 

Our essential employees will be provided with personal protective equipment (PPE). We will therefore address the matter with the relevant branch. 


Kind regards,

AVBOB Complaints Department
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply25 Jun 2020, 08:14
Official
Dear Henriette M,

Kindly noted that our essential employees have been provided with personal protective equipment (PPE). We will therefore address the matter with the relevant branch.

Kind regards,

AVBOB Complaints Department