MR
Michelle R

1 reviews | Active since Sept 2022

01 May 2025, 11:04

Unhappy client of avbob funeral company

I did took out only one policy for more then five years but when I get my payslip I saw there is another three I phone head office and speaking to Alton Martins he emailed me the forms to send through with the affidavit that state I didn't took out the other policies I did send also my I'd certify copy I re I've this morning an email stating alot of things dates that I'm not happy with meaning they still going to deduct for thar policies untill June I just want my money back for this three policies so that I only have the one that is more then five years how could they do this I never picked it up because we didn't get payslip because of the department electricity was cut off for long time so it more then 3yrs and now I got my payslip I saw this how and in covered in all those policies and my is covered twice are they letting people do this for commission or what that's my question to them I need my payments on that three policies back and they refund my money and cancel them so that I can only have my one policy

0
Replies (5)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply02 May 2025, 08:47
Official
Dear MR,

We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.

Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.

Sincerely,

AVBOB Complaints Team

MR
Michelle R's update06 May 2025, 14:24
Reviewer Update
I'm not happy with the outcome today I only have one policy that I known of the one I took out 2016 and got my cashback
These three policies I don't know who took it out with my signature
AL***X0
AL***X2
AL***X2
NOW ITS CANCLE BUT ONLY ONE WILL BE REFUNDED HOW IS THAT POSSIBLE THEY CANT FIND ***** ON THE OTHER TWO THIS IS NOT WRITE I ONLY NOTICE THESE POLICIES WHEN I HAVE ACCESS TO A PAYSLIP RECENTLY AND I EMEDIATLY ACT IM THE ONE LOSING ALOT OF MONEY PLEASE I NEED A CALL FROM THEM AS IN TODAY AND WANT MY REFUNDS ON THIS POLICIES PEOPLE THAT IS COVERED WHO IS NOTHING OF ME
MR
Michelle R's update06 May 2025, 14:25
Reviewer Update
I need my money ASAP that is all
MR
Michelle R's update06 May 2025, 14:29
Reviewer Update
They ask for bankstatement this morning with my name I send it just to hear from sir themba simange its cancled but the other two won't be refunded how the he'll can this happen they do have all the documents this is long enough that I will wait I want all my money that I paid on this policies that I didn't took out
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply08 May 2025, 08:19
Official
Dear MR,

We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.

Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.

Sincerely,

AVBOB Complaints Team