Unhappy Client

I'm a very disappointed client regarding the services I've received after submitting a claim about more then a month ago. I still have not received an answer of how far things is and whether or not they are going to pay me out. The family relative is already buried and I still sit with the debt ,because Avbob decided they have to investigate the situation, but they still deducted a full months premium even though I submitted the claim a month ago. I also cancelled my policy with them 2 days ago but they don't even care about they clients they ,did not even try to call or Sms me to convince me not to cancel and to why I'm doing it.I think that's very bad what do they think about they loyal clients.I'm very upset as I never had late or skipped payments of my premiums as it is Salary deducted.