Unhappy Client

There was a lady who was informing me about a funeral Policy that Avbob is offering at a promotional price of R 200 p/m. firstly, this amount was debited from my account without a reference number and forms being legally signed by me. Thereafter i spoke with this lady on WhatsApp and notified her of what happened she then promised to contact her head office. she did not do so. i then took matters into my own hands and was told long stories and excuses i do not understand. i really feel it is disrespectful how this company does not take matters like these seriously especially when we try to cancel more than once.