LM
Letty M
1 reviews | Active since Aug 2018
27 May 2025, 12:31
Unhappy Client
I've shared the bad and worst experience with poor Avbob customer service on the 20th of May 2025,the rep**** only yesterday and up to this hour I haven't received any form of response from them. My debit date is on the 1st what must happen now??Avbob really expects me to keep on paying for my late father???I've sent communication on every social media accounts they have, emails and calls but still no assistance. Mind you I expected such poor customer service from Clientele Life, however after a minute of sending request I was assisted but with what I trusted with my heart and soul they have no interest of assisting me. What is that???
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AVBOB Mutual Assurance Society's replyOfficial
28 May 2025, 15:48Dear LM,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
On behalf of AVBOB Funeral Services, please accept our heartfelt condolences to you and your family during this difficult time. We also extend our sincerest apologies for the inconvenience and distress caused to you. We confirm your late father has been removed from your policy.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
On behalf of AVBOB Funeral Services, please accept our heartfelt condolences to you and your family during this difficult time. We also extend our sincerest apologies for the inconvenience and distress caused to you. We confirm your late father has been removed from your policy.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply28 May 2025, 15:48
Official
Dear LM,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
On behalf of AVBOB Funeral Services, please accept our heartfelt condolences to you and your family during this difficult time. We also extend our sincerest apologies for the inconvenience and distress caused to you. We confirm your late father has been removed from your policy.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
On behalf of AVBOB Funeral Services, please accept our heartfelt condolences to you and your family during this difficult time. We also extend our sincerest apologies for the inconvenience and distress caused to you. We confirm your late father has been removed from your policy.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team