UNHAPPY CLIENT!
I mistakenly paid twice for my funeral cover on the 15th July 2024 and i was asked to send my ID copy ,email address and bank statement to this email: ***. This email is not going through and I asked for an alternative one. Mo one has ever gotten back to me BUT WHEN YOU WANT SOMEONE TO TAKE A FUNERAL COVER TOU PHONE MILLION TIMES EVERYDAY.
ITS NOT FAIR WHAT YOU ARE DOING REALLY!!!
Helpful (0)
Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
22 Jul 2024, 09:05Dear Mildred M,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply22 Jul 2024, 09:05
Official
Dear Mildred M,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
's updateReviewer Update
23 Jul 2024, 17:27Ine of the ladies from your team phoned and gave me an alternative email address. Still it's not going through. I don't know what you people want me to do honestly. And don't call me anytime, I also have a job like you. My lunch is at 13h00. You need to sort this out because right now it seems there's no one competent enough to resolve this matter.
's update23 Jul 2024, 17:27
Reviewer Update
Ine of the ladies from your team phoned and gave me an alternative email address. Still it's not going through. I don't know what you people want me to do honestly. And don't call me anytime, I also have a job like you. My lunch is at 13h00. You need to sort this out because right now it seems there's no one competent enough to resolve this matter.
AVBOB Mutual Assurance Society's replyOfficial
01 Aug 2024, 15:57Dear Mildred M,
Your comment has been noted and inquiry escalated accordingly.
Regards,
Your comment has been noted and inquiry escalated accordingly.
Regards,
AVBOB Mutual Assurance Society's reply01 Aug 2024, 15:57
Official
Dear Mildred M,
Your comment has been noted and inquiry escalated accordingly.
Regards,
Your comment has been noted and inquiry escalated accordingly.
Regards,