Unfair treatment

<p>I have a policy with avbob, i had changed the payment arrangement to cash as they debited my account before the actual debit date, i couldn't make a payment for the month of June as the consultants at mabutos soweto refused to take the money stating that I had to pay at Absa, i payed on Friday the 1st of July for 2 months and when I check my policy on line the status of my policy says the policy has lapsed and I did not even get communication not even an sms to notify me, the consultant who assisted me when opening the policy did not disclose that if one does not pay for one month the policy lapses. And that is totally unfair, I'd be happy if I'd get assistance with this asap</p>