Unfair and Bad Services of Avbob

Bad Services Im very dissapointed in the way Avbob treat us during our funeral arrangements .Our funeral was on the 14 October 2022 . My son in law passed away .The funeral started at 9 o clock at home. When the assistant was explaining to us that there are 2 different vehicles on the invoice the he**** and a family vehicle .When the he**** arrived at our home it was only the he**** ,,we asked the driver of the he**** where is the family vehicle and answered 4 times he answered hd dont know but its only the he**** so my dauhter and her father sit infront next to the driver .When we asked the driver wherez the family vehicle why didnt thd driver of thd other vehicle call us and direct us to his vehicle . After reported the incident to Avbob the assistant gave us a phone nr of the dfiver of the he**** .She said the driver was very old.Why ? this nothing to do with him.Avbob is to be blame for this . It was very embarassing in front of the people seeing that it was raining and we as the family block the way looking for transport in the Rain. Avbob should only charge us for 1 vehicle not 2 . This is unfair of Avbob .