HL
Hector L

1 reviews | Active since Jul 2021

13 Nov 2023, 09:49

Unauthorized Stop Orders by AVBOB

I am writing to bring to your attention an issue regarding an unauthorized stop order that has been placed on my persal. I would like to clarify that I have not met with any AVBOB intermediary nor have I granted permission to anyone to initiate such a stop order.

I have already sent a complaint regarding this matter to your complaints department, but unfortunately, I have not received a response yet. I kindly request your prompt attention to this issue as it is causing inconvenience and concern on my part.

I ask that you investigate this matter thoroughly and provide me with a written explanation of how this unauthorized stop order was initiated without my consent.

I look forward to receiving your response within a reasonable timeframe.

0
Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply16 Nov 2023, 09:36
Official
Dear Hector,

We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.

Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.

Kind regards,
AVBOB Complaints Team 

Best regards,

HL
Hector L's update14 Dec 2023, 10:44
Reviewer Update
I am writing to express my gratitude for the prompt resolution of my recent issue regarding the unauthorized stop orders on the mag tape facilities.

I am pleased to inform you that I have received my money back, and I appreciate your swift action in rectifying the situation. However, I would like to bring to your attention the importance of tightening your systems to prevent such occurrences in the future.

I request that you review your internal processes and implement necessary measures to ensure that unauthorized stop orders are not placed on the mag tape facilities again. This will not only safeguard the interests of your customers but also enhance the overall reputation of your company.

Thank you once again for resolving this matter promptly. I trust that you will consider my feedback and make the appropriate improvements to prevent similar incidents from occurring in the future.
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply14 Dec 2023, 11:37
Official
Good day,

Your feedback is acknowledged and appreciated.

Regards

Best regards,