Unauthorized policy opened and Avbob takes months and months to investigate. Disgusting!!! Beyond frustrated!!

Utter poor service from Avbob. I filed a complaint end of October 2024 about an unauthorized policy that was opened in my deceased mothers name by a broker that visited my place of work. I was suppose to get outcome by 6 December. I am still waiting!!!! I have been in contact with a local branch week after week as I am not getting through to anyone at customer service. For 3 months this policy was deducted with an amount of R276. I opened the case at Saps long ago, submitted all necessary documents, but still nothing. I was suppose to get outcome in the week according the assistant at branch, I have contacted them now again and still waiting. Very frustrated with Avbob at the moment!!!