Unauthorized Deductions

In 2023 I had a policy start deducting on my salary, which I had not taken. I reported it and it was stopped and refunded. And I thought I was done with unauthorized deductions on my salary. But somehow I am facing the same challenge with AVBOB again. I've had deductions of R552.50 for the past 3 months on my salary. I have made several attempts to get this resolved but the service has been horrible from AVBOB. I lodged a complaint on 13 May 2024, got an email on the 14th of May 2024, informing that I will be provided with an outcome by 21 May 2024, if exceeded 25-June-2024 (Complaint Ref No: 60975-AL***X6). I called on the 26th of June 2024 and could not get assistance and I was told they could not get hold of the person working on the case. I went to the AVBOB offices on the 17th of July 2024 and could also not get assistance. This has been very frustrating and the service from AVBOB has been **********. I am expecting to get assist on this and my money refunded, and AVBOB must stop putting unauthorized deductions on my salary for policies I know nothing about. One would not expect such *****ulent behaviour from such a reputable company.