Unauthorised deductions and poor customer service

I would like to formally express my frustration and disappointment regarding the poor customer service I have received.

I have repeatedly requested that AVBOB stop deducting my premiums from my previous FNB bank account, as I no longer use this account. Despite my requests, deductions continue to be processed from the old account. This is causing me unnecessary financial costs, as the bank processes and reverses the transactions, leaving me responsible for the bank charges incurred.

I have also informed AVBOB that I have changed my preferred payment date and requested that deductions no longer be processed on the current deduction date. Unfortunately, I have received no response to my requests, and the deductions continue to be processed on the same date.

This situation is extremely frustrating, particularly because I have made several attempts to resolve the matter without receiving any assistance or feedback.