Unauthorised deduction
I requested an immediate cancellation of my policy on 09 February and received no feedback. I asked that all policies be cancelled. Yesterday, 22 February, I find that Avbob deducted from my salary. When I sent them an email asking why was that, they sent me an email today, 23 February, to say that my cancellation did not go through because there was outstanding information. I need my money refunded to my account immediately.
Helpful (0)
Replies (1)0
Replies (1)
AVBOB Mutual Assurance Society's replyOfficial
29 Feb 2024, 10:45Dear Nombulelo,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply29 Feb 2024, 10:45
Official
Dear Nombulelo,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team