aM
audrey M
1 reviews | Active since Jun 2018
25 Mar 2025, 12:43
UNATHORISED DEBIT ORDER.
I HAVE BEEN PAYING FOR THE POLICY WHICH I DID NOT SIGN UP FOR WHEN I CALLED TO ENQUIRE ABOUT THE POLICY I WAS TOLD THE POLICY WAS DONE BY ONE OF THEIR BROKERS IN KZN WHICH THEY COULD NOT PROVIDED CONTACT DETAILS OR THE SIGNED CONTRACT. HOW WAS THE DEBIT ORDER AUTHORISED AS I DID NOT TAKE THE CONTRACT.ALL I WANT IS MY MONEY THAT IS STILL BEING DEBITED EVEN AFTER I LODGED THE COMLPAIN.
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AVBOB Mutual Assurance Society's replyOfficial
26 Mar 2025, 15:26Dear AM,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply26 Mar 2025, 15:26
Official
Dear AM,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team