TS
Themba S
1 reviews | Active since Jul 2023
03 Mar 2026, 09:20
Unacceptable Lack of Response and Poor Service Standards
My name is Themba Sithole. I am an AVBOB policyholder and a Dream Team Connector generating leads for the AVBOB Cashback Funeral Policy. On Monday, 02 March 2026, at 09:23, I sent a formal complaint email to AVBOB regarding issues with two of my leads.
Despite waiting all day, I received no confirmation of receipt. I followed up via the AVBOB WhatsApp line at 18:25, and again this morning, 03 March 2026, after 09:00.
I am still waiting for a simple acknowledgment. This level of service is deeply concerning. If AVBOB cannot respond to a basic administrative inquiry within 24 hours, how can we trust them to be efficient and supportive when a loved one passes away?
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AVBOB Mutual Assurance Society's replyOfficial
04 Mar 2026, 16:11 Dear TS,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply04 Mar 2026, 16:11
Official
Dear TS,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team