unable to cancel due to no service

i have sent in a request to cancel a policy with Avbob on the 15th of March 2019. since then, every week i follow up on the requested cancellation. i have then in the meantime been asked to fill in additional forms, ie.Nomination Form and Application to Surrender of Policy/ Savings Plan. in total, i have sent the email to *** at least 17 times, i have sent the email to ***.

each time i sent the request i get a very nice email to tell me a consultant will get in touch with me, and up to today, this still has not happened. do client's have a choice to cancel the product with this company or not???? and if so, where must the documentation needed sent to, as I am over frustrated with the lack of service from AVBOB.. why do a client need to beg you to stop taking their money if they are not interested in the product any longer.

AL***X8 and AL***X8 refers.

any kind of feedback on the person to contact regarding this cancellation request will be appreciated.