LM
Lulama Malope-Moyo
1 reviews | Active since Oct 2025
28 Oct 2025, 19:33
*****ulent Policy Registration
I am extremely disappointed with AVBOB. Their agents *****ulently registered me for policies covering people I don’t even know! It seems they buy personal information from various sources and use it to open policies without consent.
To make matters worse, they registered me under “J9,” which means as the supposed policyholder, I am not even covered. After struggling for months to stop the deductions from my salary, AVBOB continued taking money for three consecutive months.
When I went to their offices for help, all I got was the runaround. They keep telling me to send emails that no one ever responds to. I want my refund, AVBOB! This kind of ********* and *****ulent behaviour needs to stop.
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AVBOB Mutual Assurance Society's replyOfficial
31 Oct 2025, 15:01Dear LM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply31 Oct 2025, 15:01
Official
Dear LM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team