LT
Lebogang T
1 reviews | Active since Oct 2019
19 Sept 2023, 18:59
*****ulent Policy Opended by Brooker
On 12 September 2023, I called AVBOB to inform them of a *****ulent policy that was open under my name. I was then sent forms to complete and that my case would be assigned to a case manager who will contact me. A week letter and there had been no communication from AVBOB. It's really disappointing that there is no form of communication or urgency put when it comes to the handling of cases.
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AVBOB Mutual Assurance Society's replyOfficial
20 Sept 2023, 15:27Dear Lebogang Tsheola,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply20 Sept 2023, 15:27
Official
Dear Lebogang Tsheola,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team