*****ulent policy

For 3 months some agent I know nothing about registered a claim in my name,deductingR462. Every month,so I lodged a complaint and I was asked to submit my id, statement, affidavit and also completed a form, I was told my issue will be resolved and get my refund, this has been going on since August till today,they keep saying my issue has been escalated to the relevant department, it keeps on escalated with no resolution, I am tired,if this is how they run their business, it's very bad,they didn't even call me when they saw my credentials before registering a policy because the wanted to deduct money, now that I need my money back they keepp saying the same story each time.... all I need is my money as they promised ,they said on the 20th November I will get it,I'm still waiting... I am so disappointed.