AB
Ayanda B

1 reviews | Active since Aug 2023

25 Mar 2024, 08:07

*****ulent case

*****ulent case On January I called at a avbob call center to check on whn is my cash back due so to find I have I a police which I'm not aware of since I was not in access of my emails as I receive my payslip through email, I went to a avbob office to log a case I did everything I was told to thank to the guy who assist me

Have been calling the call center checking on the case feedback was told the case will take 6 weeks it had be 2 months I'm waiting with no feedback a lady called Liza I have been sending her emails she is not responding I🤦🙄😭 I need avbob to stop this policy ASAP and pay my money back ASAP

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply25 Mar 2024, 09:06
Official
Dear Ayanda,

We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team