ZN
Zintle N
1 reviews | Active since Jan 2024
05 Jan 2024, 12:09
*****ulent account by Avbob
From October 2023 Avbob has been deducted money from my salary without my permission. An agent of theirs opened a *****ulent policy with my details. I tried cancelling the account on the first week of December and there has been no feedback and head office hasn’t even touched my complaint according to the local office I called. I need my money! What I don’t understand is that when they open the account and deduct from your persal they need nothing from you. When you want to cancel the account they want you to go to the moon and back. Make it make sense.
Helpful (0)
Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
05 Jan 2024, 15:14Dear Zintle Nikani,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply05 Jan 2024, 15:14
Official
Dear Zintle Nikani,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
ZN
Zintle N's updateReviewer Update
26 Jan 2024, 09:49I don’t accept the apology because the inconvenienced caused is going to mess up my future. I plan on studying this year and because avbob isn’t resolving my issue promptly as mentioned in this response I’m going to miss registration. I don’t understand why your process takes 4 to 6 weeks but when you were deducted money from my salary it had no rules.
You team did not get back to me as soon as possible.
You team did not get back to me as soon as possible.
ZN
Zintle N's update26 Jan 2024, 09:49
Reviewer Update
I don’t accept the apology because the inconvenienced caused is going to mess up my future. I plan on studying this year and because avbob isn’t resolving my issue promptly as mentioned in this response I’m going to miss registration. I don’t understand why your process takes 4 to 6 weeks but when you were deducted money from my salary it had no rules.
You team did not get back to me as soon as possible.
You team did not get back to me as soon as possible.
AVBOB Mutual Assurance Society's replyOfficial
19 Feb 2024, 15:09Dear Zintle Nikani,
We regret that the services provided did not meet your expectations.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We regret that the services provided did not meet your expectations.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply19 Feb 2024, 15:09
Official
Dear Zintle Nikani,
We regret that the services provided did not meet your expectations.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We regret that the services provided did not meet your expectations.
Our Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team