Trying to lapse people's policy's when they said it was upto date

Good day I have been with avbob for more than 10years as my policy insurers. Yet they keep on sending me emails that they going to close my policy for non payment. While I know I have paid. My policy number is AL***X7. The last time I spoke tonthem and the consultants, yes I was in arrears, of which I qas advised to pay R438 and the rest of the arrears will be then deducted from my cash bonus, of which they did. Days after paying my cash bonus, they deducted again, while my date for the deduction was the 5th. I oath to pay eft as they leaves a bad credit profile with early deduction when there is no funds.

My problem is that in my mind I'm no longer in arrears cause they said they would take it from cash bonus, so why are they sending me those notifications.

I had a POLICY GL yet I also advised them to cancel it, yet they never cancel it they made it seems that I lapsed the policy. Such unprofessional personal.

From: Motlagae Rapoo <***> To: Tumi Molatlhegi <***> Cc: Bcc: Date: Tue, 04 Oct 2022 12:58:33 +0200 Subject: Re: AL***X7 Good day.

Please note policy is not up to date client need to pay the premium balance in order for us to process the cash back and premium debt will be deducted from the cash back value. Please refer to your manual next time.

Motlagae Rapoo AVBOB Mutual Assurance Society Tel: *** Email: ***