Trouble getting my money back

<p>My father past away on 22 July 2017. Myself and my sister both had policies with Avbob and decided to put it together to pay for the funeral. We money that we had together was more then the cost of the funeral so we told that we will get the difference back. The of the funeral only part of the money was payed into my account. When I phoned the Avbob funeral Paarl, I was told that the difference in money will be paid into my account during that week. Almost at the end of the no money was paid into my account. I then phoned the manager of Avbob Paarl branch to enquire and was told that we hurse that I use cost more then they quoted and that it was a new vehicle. I informed her that this was not my problem as the Mr. Maritie whom arrange the funeral with me told me that I can have the hurse for the amount on my quotation and that he confirmed the amount with her prior to giving me the quotation. She said that she will get back to me. I told her that they cannot increase amounts if we have agreed to that amount prior to the funeral and also told her that I have signed for that quotation as it was the last part of the funeral arrangements. Now that the funeral is over she wants to increase the quotation amount for a hurse this to effect my payout. Avbob have also not pay me the full amount of the difference between the policy amount and the cost of the funeral. I have been making multiple of phone calls and sended them the signed quatation but i am still strungling to get my money back. It has been almost three weeks and I have not received the correct aount. Avbob has been paying me bit by bit of the money and their is still R611.26 outstanding to date.</p> <p> </p>