BK
Boitumelo K
1 reviews | Active since Jan 2018
02 Oct 2021, 20:35
Treating Customers Fairly in an Issue
THERE IS NO JOY HAVING A POLICY WITH THEM. EVERY MONTH I HAVE TO SEND AN EMAIL OR CALL THEM ABOUT ERRORS DONE ON MY POLICIES. WHAT THEY OFFER IS NOT WHAT WE GET. THEY SAY THAT THE OFFER "PREMIUM DEBT" FOR WHEN YOU ARE NOT ABLE TO PAY AND IT WILL BE DEDUCTED AT CLAIM STAGE. THAT IS A LIE BECAUSE THEY RAISE THE PREMIUM WHENEVER THEY FEEL LIKE IT WITHOUT COMUNICATING WITH THE CLIENT. THEY OVER DEBIT AND WE END UP WITH BANK CHARGES. THE ONLY THING THE CLIENT GETS IN SMS THAT THE POLICY PREMIUM IS UNMET (EVEN AFTER THEY DEBITS) YOU GO ONLINE IT SHOWS POLICY IS UP TO DATE😲 THEN AN SMS SAYING THE POLICY IS ABOUT TO LAPSE. NO TCF.
Helpful (0)
Replies (11)0
Replies (11)
AVBOB Mutual Assurance Society's replyOfficial
04 Oct 2021, 10:09Dear Boitumelo,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Premium Administration Department for immediate attention and they will contact you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Premium Administration Department for immediate attention and they will contact you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply04 Oct 2021, 10:09
Official
Dear Boitumelo,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Premium Administration Department for immediate attention and they will contact you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Premium Administration Department for immediate attention and they will contact you in due course.
Kind Regards,
AVBOB Complaints Department
BK
Boitumelo K's updateReviewer Update
04 Oct 2021, 10:36THIS IS WHAT IS ALWAYS SAID EVERYTIME I CALL AND I NEVER GET FEEDBACK
BK
Boitumelo K's update04 Oct 2021, 10:36
Reviewer Update
THIS IS WHAT IS ALWAYS SAID EVERYTIME I CALL AND I NEVER GET FEEDBACK
BK
Boitumelo K's updateReviewer Update
04 Oct 2021, 11:10I JUST A MASSAGE THAT MY POLICIES ARE CANCELLED AND THEY DEBITED ON THE 1ST. VERY DISAPPOINTING 😲😟☹️
BK
Boitumelo K's update04 Oct 2021, 11:10
Reviewer Update
I JUST A MASSAGE THAT MY POLICIES ARE CANCELLED AND THEY DEBITED ON THE 1ST. VERY DISAPPOINTING 😲😟☹️
BK
Boitumelo K's updateReviewer Update
04 Oct 2021, 13:48I JUST A CALL FROM SALES DEPARTMENT. HOW CAN A CUSTMER COMPLAIN BE FORWARDED TO SALES. NOW I HAVE PREMIUMS DEBITED, NO POLICY AND NO FEEDBACK. WOW. I WONDER WHAT WILL HAPPEN AT CLAIM STAGE. IF ONLY A CUSTOMER CAN BE REFUNDED FOR ALL THE YEARS, MONTHS WE PAID. SHOCKING
BK
Boitumelo K's update04 Oct 2021, 13:48
Reviewer Update
I JUST A CALL FROM SALES DEPARTMENT. HOW CAN A CUSTMER COMPLAIN BE FORWARDED TO SALES. NOW I HAVE PREMIUMS DEBITED, NO POLICY AND NO FEEDBACK. WOW. I WONDER WHAT WILL HAPPEN AT CLAIM STAGE. IF ONLY A CUSTOMER CAN BE REFUNDED FOR ALL THE YEARS, MONTHS WE PAID. SHOCKING
AVBOB Mutual Assurance Society's replyOfficial
05 Oct 2021, 16:47Dear Boitumelo,
We acknowledge receipt of your comments and will revert back to you in due course.
Kind regards,
AVBOB Complaints Department
We acknowledge receipt of your comments and will revert back to you in due course.
Kind regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply05 Oct 2021, 16:47
Official
Dear Boitumelo,
We acknowledge receipt of your comments and will revert back to you in due course.
Kind regards,
AVBOB Complaints Department
We acknowledge receipt of your comments and will revert back to you in due course.
Kind regards,
AVBOB Complaints Department
BK
Boitumelo K's updateReviewer Update
08 Oct 2021, 10:58STILL NO FEEDBACK, NO FOLLOW UP, I DON'T KNOW WETHER MY POLICIES ARE ACTIVE OR NOT 😳😲 NOTHING!
I ONLY RECIEVED 3 CALLS FROM SALES DEPARTMENT 🙄🙄.
IS THIS HOW CLIENTS AND COMPLAINTS ARE RESOLVED? **SILENCE** 🤐🤐
I ONLY RECIEVED 3 CALLS FROM SALES DEPARTMENT 🙄🙄.
IS THIS HOW CLIENTS AND COMPLAINTS ARE RESOLVED? **SILENCE** 🤐🤐
BK
Boitumelo K's update08 Oct 2021, 10:58
Reviewer Update
STILL NO FEEDBACK, NO FOLLOW UP, I DON'T KNOW WETHER MY POLICIES ARE ACTIVE OR NOT 😳😲 NOTHING!
I ONLY RECIEVED 3 CALLS FROM SALES DEPARTMENT 🙄🙄.
IS THIS HOW CLIENTS AND COMPLAINTS ARE RESOLVED? **SILENCE** 🤐🤐
I ONLY RECIEVED 3 CALLS FROM SALES DEPARTMENT 🙄🙄.
IS THIS HOW CLIENTS AND COMPLAINTS ARE RESOLVED? **SILENCE** 🤐🤐
BK
Boitumelo K's updateReviewer Update
11 Oct 2021, 16:35STILL NO FEEDBACK. JUST A PRIVATE MASSAGE SAME AS OTHERS ( "AVBOB Mutual Assurance Society's reply:
11 Oct 2021, 16:23
Dear Boitumelo,
We acknowledge receipt of your comments and will revert back to you in due course.
Complaint ***
Kind regards,
AVBOB Complaints Department ")
11 Oct 2021, 16:23
Dear Boitumelo,
We acknowledge receipt of your comments and will revert back to you in due course.
Complaint ***
Kind regards,
AVBOB Complaints Department ")
BK
Boitumelo K's update11 Oct 2021, 16:35
Reviewer Update
STILL NO FEEDBACK. JUST A PRIVATE MASSAGE SAME AS OTHERS ( "AVBOB Mutual Assurance Society's reply:
11 Oct 2021, 16:23
Dear Boitumelo,
We acknowledge receipt of your comments and will revert back to you in due course.
Complaint ***
Kind regards,
AVBOB Complaints Department ")
11 Oct 2021, 16:23
Dear Boitumelo,
We acknowledge receipt of your comments and will revert back to you in due course.
Complaint ***
Kind regards,
AVBOB Complaints Department ")
BK
Boitumelo K's updateReviewer Update
13 Oct 2021, 16:07Avbob has not gotten back to me about my policies that I have been paying for a long time. What will the company do if something happens to one of the members I covered? What will they do? How long does it take for them to check notes and premium history? How long do I have to wait for a solution? You cannot massage me privately to tell me you saw my post 😲 Call me or massage me with a resolution. If anyone has details of a manager or director, please send me. THIS IS UNACCEPTABLE. ETHICS AND VALUES! RESPONSIBILITY AND ACCOUNTABILITY!
BK
Boitumelo K's update13 Oct 2021, 16:07
Reviewer Update
Avbob has not gotten back to me about my policies that I have been paying for a long time. What will the company do if something happens to one of the members I covered? What will they do? How long does it take for them to check notes and premium history? How long do I have to wait for a solution? You cannot massage me privately to tell me you saw my post 😲 Call me or massage me with a resolution. If anyone has details of a manager or director, please send me. THIS IS UNACCEPTABLE. ETHICS AND VALUES! RESPONSIBILITY AND ACCOUNTABILITY!
BK
Boitumelo K's updateReviewer Update
14 Oct 2021, 16:55I have sent alot of emails to "***". I have made alot of calls. I have had empty promises. I have had my policy details messed up. I am tired of emailing and calling with no feedback.
BK
Boitumelo K's update14 Oct 2021, 16:55
Reviewer Update
I have sent alot of emails to "***". I have made alot of calls. I have had empty promises. I have had my policy details messed up. I am tired of emailing and calling with no feedback.
BK
Boitumelo K's updateReviewer Update
15 Oct 2021, 12:04I finally received a call from Complaints Department. I am just waiting for a second call with more feedback.
BK
Boitumelo K's update15 Oct 2021, 12:04
Reviewer Update
I finally received a call from Complaints Department. I am just waiting for a second call with more feedback.
AVBOB Mutual Assurance Society's replyOfficial
15 Oct 2021, 16:26Dear Boitumelo,
We acknowledge receipt of your comments and will revert back to you in due course.
Kind regards,
AVBOB Complaints Department
We acknowledge receipt of your comments and will revert back to you in due course.
Kind regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply15 Oct 2021, 16:26
Official
Dear Boitumelo,
We acknowledge receipt of your comments and will revert back to you in due course.
Kind regards,
AVBOB Complaints Department
We acknowledge receipt of your comments and will revert back to you in due course.
Kind regards,
AVBOB Complaints Department