ZJ
Zodwa J

1 reviews | Active since May 2025

07 May 2025, 20:35

Traumatized and hurt double am broken

At this point am in tears and traumatized by avbob.my policy was on arears then I was advised by avbob assistance to pay up my arears before making a claim of cause I did that.then after running up and down with them.yes they did fatch the body from hospital to their mutual now when I am making a claim I was told to go home to wait for them to call because my policy is behind.they did not call me even now I do not know a way forward to my problem.after I have been with them for years without any claim.now my first claim they treating me like this at this point.mind you they are only sending me now sms trying to support their statement of which those sms they were never sent to while I was not claiming my cashback.at this point I do not know where to start

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply09 May 2025, 07:35
Official
Dear ZJ,

We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team