Too many "sorrys"

Insurance is suppose to give one peace of mind but the experience I have had with Avbob, during this sensitive time, has been atrocious. Below is a list of issues we have encountered thus far:

1. Death certificate delayed which we ended up getting it done ourselves instead.

2. Funeral order quote. When thoroughly going through the quote there was charges the clerk's could not explain why they were included. After 5 hours of back and forth rectifying this, the quote went from R13520.22 to R13263.62 to the final quote of R12963.62

3. Tombstone order quote. This quote came to 15721.22 due to additional characters to the wording on the tombstone. Again we spent time rectifying silly mistakes on the quote for the tombstone wording (incorrect grammar, spelling mistakes, additional characters, omitted characters). The quote was finalised eventually, only to find that the errected tombstone we were unveiling had all the spelling, grammar mistakes we tried to rectifying before hand.

4. The newspaper notice (Daily Dispatch 22/11/17) had the wrong home address inserted as well as the wrong clan name.

5. On the day of the funeral, the undertakers were late to bring the body because apparently the same people are the ones who had to do the decorations at the church.

6. Friday 24/11 the service held at the parlour to identify the body was delayed. The correct clothes for the deseased weren't allocated and a family member had to go in to allocate the clothes and thereafter have the deseased dressed.

7. The decorations at the church were left unfinished, which family members had to complete.

8. Today, a week after the funeral I see a debit order premium that went off on the deseased account. When calling the call centre, they say the claim has not yet been closed.

Throughout the entire process I had been calling both the branches we dealt with (Port Elizabeth and Mdantsane branch). At all instances I have been told a lot of "sorrys" and promises to call back. The clerk's have not even once called me back for anything. The only call backs I've recieved is when corresponding with the call centre. I asked for a superior, the manager was not available that day. I thereafter given contact details for a gentleman named Vusi (I'm not sure who he is at the PE branch), who has not gotten back to me either. The clerk I dealt with: Siyamthanda Sonqwane (PE branch)

Today I sit here not knowing whether my mom's tombstone has been rectified. Today I sit here and watch such a respectful brand tarnishing my mother's dignity.