Tombstone still not fixed

In November 2014 my brother passed on & the funeral service was done by avbob as my mother had a policy with avbob. On the day of the funeral which was the 29th of November 2014 we discovered that the tombstone was incorrectly engraved. We then notified Sweetness the consultant we were working with at the Umatata office, she promised it was going to be fixed a week later.<br> Two weeks went by & my sister then decided to go to the Umtata branch where she was assisted by a lady called Fikile who then promised they would send someone to do it by the end of that week.<br> <br> It is now almost mid February 2015 (10 February 2015 as I type this) & the tombstone still has not been fixed. My sister was at the avbob office in Umtata yesterday & they promised to call her back but till now they have not done so.<br> <br> I find it very shocking that a service provider like avbob would be so insensitive during such a time, I would imagine that avbob clearly understands the emotional state of your clients & try to me more courteous. Clearly once you have paid you are no longer important