ML
Michael L
1 reviews | Active since Feb 2014
28 Sept 2021, 18:18
Tombstone collapses in less than 15 months with no guarantee to fix
My parents tombstone was put up in February 2020 and now in May 2021 the base collapsed and there is a huge hole. The entire tombstone cost in excess of R20,000 and now I am told I must pay to have it repaired from my own pocket! Totally unacceptable and extremely disappointed, it is disrespectful to have to go through such an ordeal. I will never recommend AVBOB!
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Replies (2)0
Replies (2)
AVBOB Mutual Assurance Society's replyOfficial
01 Oct 2021, 16:31Dear Michael,
We thank you for making us aware of your complaint.
Information about the complaint requirements will be emailed to you in due course.
We thank you for making us aware of your complaint.
Information about the complaint requirements will be emailed to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply01 Oct 2021, 16:31
Official
Dear Michael,
We thank you for making us aware of your complaint.
Information about the complaint requirements will be emailed to you in due course.
We thank you for making us aware of your complaint.
Information about the complaint requirements will be emailed to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Complaints Department
ML
Michael L's updateReviewer Update
25 Nov 2021, 11:42Been nearly 2 months without a response after sending the details. Best service ever, continuing to live up to poor expectations.
ML
Michael L's update25 Nov 2021, 11:42
Reviewer Update
Been nearly 2 months without a response after sending the details. Best service ever, continuing to live up to poor expectations.