They refuse to bury my sister

<p>I am from Grahamstown and I joined AVBOB early 2016 and on the 18th of March they made they first deduction from my bank account. I was told that there is a waiting period of 6 months before the policy gets active, I didn't mind that because most policies did anyways. On the 25th of September I lost my sister and she was one of the people I listed in this policy. AVBOB refused to bury her as they said the policy was not active yet mind you the already deducted their 7th payment on the 20th of that month. I really didn't understand. I however asked them to bury her and I will pay cash of which I did but now they still haven't gave me my change from funeral. I have wrote a letter of complaint to their offices on the and they still haven't responded 10th of October 2016 they still haven't responded. This has resulted in me reversing further deductions they have made in my account after that month. I really hope that they would maintained they good reputation but they just treated me in an awful manner.</p>