TM
Tando M

1 reviews | Active since Dec 2018

22 Jan 2025, 05:50

The worst insurer

They deserve zero star such a horrible experience I lost the most important person in my life guess what avbob is failing to bury her with dignity

These people the took 6 premiums and they have the nerve to tell me that the policy falls within waiting period They can't even explain where did the 6th premium vanish to?

I wrote a complaint to their department 2 days ago till today no response

First of all was ill treated by a branch consultant on the that is in Johannesburg park station she did a ran around She showed zero interest did not even explained that there's funeral and cash claim.

She made go back to certify documents that were already certified by Avbob Queenstown and said she needs hard copies that she then returned them back to me after submitting the claim

What is worse I don't want their money want them to honor the basic funeral things they promised to give incase I want them to bury for me All in all the funeral has been postponed because of them

My grandmother is still laying there in their refrigerator with no direction

0
Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply24 Jan 2025, 14:33
Official
Dear TM,

We truly regret to hear about your recent experience with AVBOB policy.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team