terrible treatment from AVBOB RUSTENBURG & CLAIMS

When my brother passed away at my home on Tuesday 9 July 2024, the phone number on the website was faulty or did not exist. The AMBULANCE staff are witnesses to this. We called Joslyn from the Rtb Crematorium and got excellent service. They arrived 10 minutes after our call to collect the body. They arranged all the necessary documents on my behalf, after warning me about AVBOB with its bad reputation of failure to pay their commitments. On arrival at AVBOB RUSTENBURG, we were made to stand in a line only to be ushered into an office where we were rudely told that they dont handle claims....we were shown to a 3rd person that informed us that we had forfeited our funeral benefit, as AVBOB did not remove the body? we explained that the phone line was not available, in fact: this number does not exist and we escalated to the area manager, who referred us to another person, who listened to my story, but cannot help me, as AVBOB has procedures and policies in place.....the cremation cost is R9000 and Avbob is refusing to pay? The manager, Linda Rosusseax suggested AVBOB collects the body from the crematorium to the cooling fascility and back to the Crematorium for cremation, then AVBOB will consider paying....??? We saved you all that trouble & effort and now I am told that my benefits are forfeited because AVBOB did not answer the number? I am not expecting you to pay for a massive funeral...I am asking you to pay the R9000 that I owe to the crematorium for the cremation?.What happened to: we are here for you? false advertising much?