Terrible service from AVBOB Queenstown Eastern Cape

As I was burying my mother on 14th June 2025 , I had a terrible experience with Avbob. The office is disorderly , the clients are not afforded any privacy when consulting on funeral arrangements. The staff members keep coming in and out of the consulting room . One of the consultant by the name of Feziwe informed me that she is not allowed to issue me with an invoice . I insisted that I needed it and she eventually gave me the invoice insinuating that she is doing me a favour .

My greatest disappointment came when following went wrong : 1) The colour of the casket was wrong , they delivered grey casket instead of brown 2) We dropped off clothes together with the doek / headscarf ( which is a cultural requirement for an elderly woman's head to be covered ) To our surprise her head was not wrapped in a doek . 3) During consultation we mentioned that the body should via Ekuphumleni Whittlesea and after a short prayer it should proceed to Lower Lahlangubo village for the service and burial . To our surprise the body was delivered straight to the village . 4) We requested the programme colour to be blue and white , but that was not done . 5) The PA system at the grave site was not functioning properly for the better part of the service .

No wonder they've got everything wrong , because there's no order in that office . If that's how Avbob treats it's clients I'd never recommend it to anyone because of their unprofessionalism .