TERRIBLE SERVICE

Hi guys I would just like to alert everybody about the horrible service of AVBOB South Africa they are pathetic especially their wynberg branch it took them two weeks to do the claim for my mom's funeral and she had a policy with them for more than 3 years. They still did not pay the rest the outstanding balance that is due to us and it's been a month now that passed. Their customer service is horrible and when trying to call them the agents do not know what they doing and end up dropping the line definition of HORRIBLE SERVICE. I followed up then they said the claim is with the claims team after month they can't give us a timescale are these people ****ming us? but just wanted to make others aware rather go to a reputable funeral parlor or take out a funeral plan with Capitec they great and pay out the next day..... Wondering how to go about getting our money because this is now ridiculous