Terrible Service

Unfortunately they do not deserve a single star, their service is terrible and pathetic.

Good day, I desperately need some advice on how I can solve this kind of a problem, on the 5th of June we buried my brother through the process of cremation, on the 15th of June his ashes were laid to rest at the west park cemetery on the wall of remembrance number 61,end of August we went to the cemetery to visit, only to find out that my brother's ashes were moved from number 61 to 64,we tried to ask the cemetery on what happened we couldn't get answers. The following Monday my brother's widow went back to the cemetery to get answers only to be told that the number we were given by Avbob was already booked for another family before us, so they decided to move my brother's ashes without notifying us as a family. I phoned Avbob for answers the guy we were dealing with for clarity, he told he knew nothing about it, since then I have been pushed from pillar to post, Wellem Junior from Avbob milpark have been promising to call me back but he never does, I am the only one who phone every time asking for information and always nothing new. On Friday I called Wellem who asked me to send him an avidavit mentioning that we want my brothers ashes to be moved from the top to the bottom, bearing in mind that they never asked for it when they were moving the body without family permission,first thing on Monday I went to the police station did the Avidavit and emailed it as per Wellem's request, they never acknowledged the email until I phoned In the afternoon, Wellem promised to call before the end of the day yesterday which he never did. This morning I phoned him only for him to tell me that I am not the only customer, which I am already aware of, what do I want him to do if he doesn't have answers, should he call me every 5 minutes, that came across as very rude, I only need peace and closure for me and my family. To avbob this might just be another body or just ashes to us it is our beloved one.