Terrible Service

Terrible service from AVBOB. We experienced such ill treatment as a family of the deceased. On Monday 3 August 2020 we made arrangements with the service provider Avbob funerals North End, Han**** st. Port Elizabeth to have the above body repatriated to Queenstown Avbob Branch on Thursday 6 August 2020 at 8:00. 1. Transport from Port Elizabeth to Queenstown normally takes 4hours but in this case it took about 8 hours. 2. We arrived in Queenstown on that day at 14:00 from Cofimvaba where the funeral would take place the following day. Reason for going to the funeral parlour was to view the body. To our surprise the body only arrived from Avbob P.E branch after 17:00. 3. In Port Elizabeth the initial coffin we chose was changed to a casket. Surprisingly the body arrived in Queenstown in the original coffin not a casket as per arrangement. 4. I reported the matter to the office (Queenstown). The manager appeared to be shocked. She phoned PE branch about the incident. There was an apology between themselves but not to us as clients. This was careless on the extreme. My plans were shattered on that day. I arrived late at home about 19:00 5. At last the coffin was changed to a casket. This took them more than an hour to do the job The manager at Queenstown branch made an unpalatable remark about who will use the coffin that had carried a Covid-19 body. She referred this to the manager in the Port Elizabeth branch who rep**** that she will pay the amount. The conversation was put on loud-speaker. As paying clients we really need your institution to treat us clients with utmost dignity and respect during and after our time of need.