ZA
Zandile A
1 reviews | Active since Mar 2025
26 Jan 2026, 19:04
Terrible experience with Avbob
Terrible experience with AVBOB. Added my grandmother, cousins and myself to a policy. Cousin passed away on Jan 6, buried on Jan 24. Claimed on Monday the 19th and they said i must wait for 24-48 hours,next day they avoided claim, then said it's under investigation for 14 days 😔. Funeral was SATURDAY. Had to borrow money and rely on donations to bury. Paying premiums monthly but no support when needed. Asked for urgency, got silence. Disappointed in service and trust is broken. Would not recommend 👎🏽
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AVBOB Mutual Assurance Society's replyOfficial
27 Jan 2026, 08:38Dear ZA,
We truly regret to hear about your recent experience with AVBOB policy . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
Best regards,
AVBOB Mutual Assurance Society's reply27 Jan 2026, 08:38
Official
Dear ZA,
We truly regret to hear about your recent experience with AVBOB policy . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
Best regards,