TAKING TOO LONG TO REFUND MY MONEY - AL***X1

I would like to post a negative review about the above mutual assurance company. On the 25th December 2020 I sent my son to go and pay via Pick 'n Pay Easy pay using a reference code that was advertised at the Paarl branch.

On the 11 January 2021 I received a claim after loosing a loved one and noticed that the monthly premium was deducted because according to them December month was unpaid for.

I went to Avbob Paarl branch in order to raise the complain and was told that the money went to NTSIKELELO MARITI'S Avbob account. I left my identity document copy & bank statement which was said to be sent to the Head Office.

I have been to that branch thrice already and was told that the money will be refunded that I should wait and that story continues everytime I visit that office. I don't know why Avbob can't reverse the amount which is in their account because I need it for my back to school expenses.

I brought a proof to them and therefore it shouldn't take more than a month to reverse that money to the right person (Myself).

Very unhappy about this situation.